DIGITISING THE WORKFLOW

Thanks to digitisation, traffic monitoring and prediction have reached impressive levels of accuracy and clarity. Fleet managers are integrating this technology into their operations to calculate more precise estimated arrival times for customers. Additionally, any unexpected schedule changes can now be communicated automatically, ensuring customers are promptly and clearly informed in the event of a delay. By streamlining communication and improving predictability, digitisation significantly reduces stress for drivers, customers, and office teams alike.

Driver behaviour

In today’s data-driven landscape, telematics is a critical enabler of operational efficiency across modern fleets. A key benefit of a digitised, telematics-integrated workflow is the ability to continuously collect, store, and analyse real-time vehicle data. This granular visibility is essential for making informed decisions that directly contribute to reducing total cost of ownership (TCO).

Telematics data on fuel consumption, for example, can highlight patterns of inefficiency or overuse, enabling targeted interventions. Driver behaviour analytics—such as harsh braking, acceleration, or idling—can be used to promote safer, more economical driving practices, which in turn can lower insurance premiums and liability risks.

Maintenance

Moreover, predictive maintenance powered by telematics allows fleet managers to monitor vehicle diagnostics and receive alerts when anomalies are detected. This facilitates timely, condition-based servicing—helping prevent unplanned downtime and costly breakdowns.